Return Policy

- Returns 


Our policy lasts 30-days upon product delivery. If 30 days have gone by since your purchase has arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


- Refunds (if applicable) 


Refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund! Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If failure in delivery happens due to incorrect address or telephone number missing or incorrect, then we will not be responsible for refund/resend.

If the customer is not available at home or not picking up calls from the logistic company or any other reasons and because of that the product gets delivered to the customer's mailbox, the customer will have to contact the local post office to pick up his ordered item from there within 15 days of delivery. If the item is not picked up by the customer, it will be either returned back to us or destroyed by the logistics. In this kind of scenario we will not be responsible to refund/resend the item.


    - Late or missing refunds (if applicable) 


    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@3plemagnets.com. 

    - Exchanges (if applicable) 


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@3plemagnets.com.

    - Shipping 

     

    We will provide you with instructions where to send the returned goods. To return your product, please send us an email at support@3plemagnets.com

    Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

    Unless the item is defective or damaged, you will have to cover the return shipping costs to the designated local return address. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

    You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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